Privacy Policy
Last updated July 2023
Our mission is to make life simpler. We think privacy policies should be like that too.
1. About Us
Eggy is an Australian software company based on the Gold Coast, Queensland. Eggy was founded in 2018 and the first version of the Eggy app was released to the public in 2020.
This policy is designed to inform you about how we handle your personal information and how we comply with our legal obligations.
In this policy, when we refer to ‘Eggy', we're referring to all Eggy's products. This includes the Eggy mobile app, web app and website. When we refer to ‘Eggy Pty Ltd' (ACN 636 901 258) or ‘us' or ‘we' or ‘our', we're referring to Eggy the company.
We refer to the Australian Privacy Principles (APPs) and the Privacy Act 1988 (The Act) in this policy. These govern our obligations around Eggy's personal information handling practices in Australia. Where Eggy is accessed outside of Australia, additional provisions may apply that are outlined in the section “Specific Provisions for California Residents”.
Personal information, as per The Act, includes a broad range of information that could identify an individual. For example, an individual's name, address, sensitive information, photographs, internet protocol (IP) addresses and location information from a mobile device.
2. How we protect and handle your information
Our intention is to build an app that helps busy people manage all their life's info in the one place. We collect and use information from you so that you can do that.
- Eggy Free: This is the base free tier of the Services designed for a single User. It enables the User to receive schedules, create up to five “Life Items” and store up to 100 attachments in the User’s account”. The User is required to sign up to Eggy Free using their email address if they create more than five “Life Items” via the Eggy App. Eggy Free is free to use.
- Eggy Pro: This is a tier of the Services designed for multiple Users with administrative access (Admin Users). It allows Users to share schedules, coordinate plans with other Users and share files and checklists across a group of Users. Eggy Pro enables up to five Admin Users to edit content in unlimited shared spaces that can admit up to 15 Users. For an annual subscription, Eggy Pro costs $3.50 per month at a $42 per year. For a monthly subscription, Eggy Pro costs $5 per month at $60 per year.
As Eggy users ourselves, we know that personal information, like your life admin info, is so important to you. That's why we only collect the information that's necessary to deliver on our intention to make life simpler.
We're committed to making sure your information is protected and handled appropriately. So we've implemented technical, organisational and physical security measures that are according to best practice standards.
We're always trying to improve and optimise your experience with Eggy. And we also want to promptly resolve any technical issues that you may encounter when using Eggy. We need to collect information from you to do these things too.
We don't sell your information to third parties. Your information is always yours. You can access, edit, or delete your information at any time.
We take privacy seriously. And we are nothing without our users. Protecting our users' information is ingrained in our culture, and our privacy practices are in accordance with the Australian Privacy Principles (APPs), under the Privacy Act 1988 (The Act).
We want you to feel confident that we protect your information and handle it appropriately. We also want to be clear about how we protect and handle your information. Below are some specifics around that.
3. What information we collect and why we collect it
What information we collect |
Why we collect it |
Contact information
e.g. your name and email address
|
• To create and maintain your account
• To verify your identity
• To personalise our communications with you
• To help you understand how to use Eggy
• To share relevant information with you like feature updates
|
Your content
e.g. your files, images and other content you add
|
• So you can digitally store and manage your life's information in one place
• So we can understand the types of information that Eggy is being used to manage
|
Your communications
e.g. your emails and messages to us
|
• To help resolve technical issues you might experience with Eggy
• To understand how Eggy is and isn't providing value to you
• To optimise your future experience with Eggy
• To share testimonials about Eggy with the Eggy community e.g. on social media
|
Usage data
e.g. device information, cookies and data analytics
|
• To understand how you interact with Eggy, and what is and isn't providing value to you
• To help resolve technical issues you might experience with Eggy
To optimise your future experience with Eggy
• To help us understand the general locations where
|
Approximate location information
e.g. Sydney, Santa Clara, Wellington
|
• To help us understand the general locations where Eggy is being used
• To help resolve technical issues you might experience with Eggy
|
Diagnostic data
e.g. crash logs, performance data
|
• To help resolve issues you might experience with Eggy
• To improve Eggy's performance for you in the future
|
Research data
e.g. user interviews and surveys |
• To understand how we can optimise your experience with Eggy
• To understand how Eggy is and isn't providing value to you
|
Cookies and similar technologies e.g. web beacons, pixels, tags, and scripts |
• To improve and personalise your experience, provide our services, analyse website performance and for marketing purposes.
• To learn more, please see our Cookie Policy.
|
In order to access and use the Services you must register a User Account.
Registering a User Account with the Services is free. We want our Services to be open and inclusive, but we also need them to be safe, secure, and compliant with the law.
Accordingly:
(a) you must be at least 18 years of age or older and of legal age to form a binding contract. Minors under 18 and at least 13 years of age, are only permitted to use Eggy through an account owned by a parent or legal guardian with their appropriate permission;
(b) you must not be prohibited from receiving any aspect of our Services under applicable laws or engaging in payments related to Services if you are on an applicable denied party listing;
and
(c) we must not have previously disabled your account for violation of law, our Terms or any of our policies.
At its sole and absolute discretion, Eggy may refuse to allow any User to register or create a User Account, or may cancel or suspend any existing User Account.
You may not have more than one (1) User Account.
You may not sell, rent, lease, share or provide access to your User Account (including any username) to anyone else, including without limitation charging anyone for access to administrative rights on your User Account. Eggy reserves all available legal rights and remedies to prevent unauthorised use of the Services, including, but not limited to, technological barriers, IP mapping, and, in serious cases, directly contacting your Internet Service Provider (ISP) regarding such unauthorised use.
In registering for a User Account you agree to: (a) provide true, accurate, current and complete information about yourself (‘User Account Data’); and (b) maintain and promptly update the User Account Data. By registering a User Account you represent that you are not a person barred from receiving the Services by Eggy or under the laws of any applicable jurisdiction.
You agree that Eggy may use your User Account Data to provide Services that you access or use and as otherwise set forth in these Terms. If you provide any User Account Data that is inaccurate or not current, or Eggy has reasonable grounds to suspect that such User Account Data is inaccurate or not current, Eggy has the right to suspend or terminate your User Account and refuse current or future use of the Services.
You agree that Eggy may use your User Account Data to provide Services that you access or use and as otherwise set forth in these Terms. If you provide any User Account Data that is inaccurate or not current, or Eggy has reasonable grounds to suspect that such User Account Data is inaccurate or not current, Eggy has the right to suspend or terminate your User Account and refuse current or future use of the Services.
You are solely responsible for maintaining the confidentiality of your User Account password and for restricting access to your password, your computer and mobile device while logged into the Services. Although we endeavour to use reasonable security measures to protect against unauthorised access to your User Account. We cannot, however, guarantee absolute security of your User Account, User Account Data, your User Content (as defined below) or the personal information you provide, and we cannot promise that our security measures will prevent third-party ‘hackers’ from illegally accessing the Services or its contents.
You agree to immediately notify Eggy of any unauthorised use of your User Account or password, or any other breach of security, and confirm that you understand all risks of unauthorised access to User Account Data and any other information or User Content you provide to Eggy.
You further agree that Eggy may contact you:
(a) via telephone, text messages, email or through the Services in the provision of access to the Services; and
(b) by email, text messages or in connection with a User Account, including for marketing purposes.
4. How we collect and handle your information
We collect information from you when you access or use Eggy. This may be when you use the Eggy mobile app or web app, or when you visit the Eggy website.
Your information collected through Eggy may be stored, transferred and processed in Australia, New Zealand, the United States, Ukraine and any other country in which Eggy or its subsidiaries, affiliates or service providers maintain facilities or employ staff or contractors.
Eggy may transfer information that we collect about you, including personal information, to affiliated entities, and to other third parties across borders and from your country or jurisdiction to other countries or jurisdictions around the world.
As a result, we may transfer information, including personal information, to a country and jurisdiction that does not have the same data protection laws as your jurisdiction. However, we always take steps to ensure that your information remains protected wherever it is stored and processed in accordance with applicable laws.
Where required under applicable laws, you consent to the transfer of information to Australia or any other country in which Eggy or its parent, subsidiaries, affiliates or service providers maintain facilities and the use and disclosure of information about you as described in this Privacy Policy.
In the event that you contact us to ask for help with using Eggy or to share feedback about Eggy, we collect that information too.
We may also collect information from you when you interact with us on publicly available platforms e.g. if you send us a message or leave a comment on an Eggy social media post.In certain circumstances, we may collect personal information about you from third parties. This includes service providers who we use to deliver on our intention, to communicate with our users' and to help us optimise your experience of Eggy.
Where possible and appropriate, users' information is deidentified and aggregated to protect individuals' anonymity.
5. Who we may share your information with
We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent.
Only authorised Eggy team members can access your information. Everyone in the Eggy team, including employees, advisors and contractors, is given access to only what they need to do their job, as per the principle of least privilege.
We only work with service providers who we trust and we have agreements in place with them to protect your information.
We may share your personal information with third parties as detailed below.
- With service providers. We share personal information for business purposes with service providers that provide us with services for the purpose of operating Eggy, opening and operating your account as well as providing ancillary services and solutions. These include, among others, hosting services, billing and payment processors and vendors, CRM systems, forum hosting, community management services, data and cybersecurity services, web analytics and performance tools, translation tools, IT SaaS services, session recording, communication systems, mailing systems, data optimization and marketing services, data enrichment services, legal and financial advisors or technical consultants. Consistent with applicable legal requirements, we take appropriate technical and organisational measures to require third parties to adequately safeguard your personal information and only process it in accordance with our instructions.
- For legal reasons. We share personal information with law enforcement agencies, public authorities or other parties in order to respond to a subpoena or court order, judicial process or to regulatory authorities, if we believe we are required to do so by law, or that doing so is reasonably necessary to comply with legal processes; when we believe it necessary or appropriate to disclose personal information to law enforcement authorities, such as to investigate actual or suspected fraud or violations of law, breaches of security, or breaches of this Policy; to respond to claims against us; and to protect the rights, property, or personal safety of Eggy, our customers, or the public.
- For payments and fraud detection. We share personal information with payment processors, fraud detection agencies and similar third parties for the purpose of facilitating payments done via Eggy and securing Eggy and protecting it against fraud, unauthorised transactions (such as money laundering), claims or other liabilities.
- With social media partners. Eggy includes certain social media features, including single sign on features. We also share limited personal information with such social media platforms and marketing partners, such as Facebook and Google, to promote our services or Eggy shared spaces. Such features and third party services collect certain information about you and may set a cookie to enable their functionality. Such third parties’ features are governed by their policies.
All of our infrastructure is hosted in
Amazon Web Services (AWS) data centres and we generally don't disclose your personal information to entities outside of Australia. Sometimes however, subject to relevant law, we may disclose your information to individuals or organisations that are overseas. This is only done when we've taken steps to ensure that your information will be treated as favourably as it is under The Act.
If required to do so by law or court orders, we may also share your information with government and law enforcement agencies.
In the event that other entities acquire ownership or operation of Eggy, your information will be transferred to those entities. But we'd inform you prior if that were to happen.
You may share the information in your Eggy app with other holders of an Eggy account. Similarly, you can disable the other account holder's access to the shared information within the app.
6. How we keep your information safe
Protecting our users' information is ingrained in our culture. We use secure systems and processes to help protect your information. All files uploaded by Eggy users' are stored in Australian AWS cloud-based data centres.
We've implemented technical, organisational and physical security measures that are according to best practice standards. We use a combination of encryption, secure storage, and human controls to keep your information safe.
As part of our commitment to privacy, we'll routinely review these security procedures and consider other new technologies and methods as they evolve.You can read more about how we keep your information safe in our Security Centre.
7. How long we keep your information for
We apply a general rule of keeping personal information only for as long as is required to fulfil the purpose for which it was collected. However, in some circumstances, we will retain your personal information for longer periods of time. In particular, for the following purposes:
- as long as it is necessary and relevant for our operations, e.g. so that we have an accurate record of your dealings with us in the event of any complaints or challenges; and
- in relation to personal information from closed accounts to comply with applicable laws, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigation, enforce Eggy’s Terms of Service and take other actions as permitted by law.
8. How we protect children's privacy
Eggy is offered and available to users who are at least 18 years of age or older and of legal age to form a binding contract. Minors under 18 and at least 13 years of age, are only permitted to use Eggy through an account owned by a parent or legal guardian with their appropriate permission.
Minors under 13 are not permitted to use Eggy. We do not knowingly collect personal information from children under 13 years of age. Parents and guardians should at all times supervise their children's activities.
If we learn we have collected or received personal information from a child under 13, we will delete that personal information. If you believe we might have any information from or about a child under 13, please contact us at info@eggy.as
- Is false, inaccurate or misleading or deceptive;
- Is fraudulent or involves the sale of counterfeit or stolen items;
- Infringes any third-party’s intellectual property rights;
- Violates any applicable law, statute, ordinance or regulation;
- Is defamatory, libellous, threatening or harassing;
- Is obscene or contains any material that, in Eggy’s sole and absolute discretion, is in any way inappropriate or unlawful, including, but not limited to obscene, inappropriate or unlawful images;
- intentionally or unintentionally causes harm or subverts the intended function of the Services;
- surreptitiously and/or without authority intercepts, accesses or expropriates any system, data or personal information from the Services.
You may not use the Services, or assist or encourage any other party, to engage in any of the following Prohibited Activities:
- Accessing the Services by any means other than through the interfaces that are provided by Eggy.
- Using, copying, modifying, creating a derivative work of, reverse engineering, decompiling or otherwise attempting to extract the source code of the software underlying the Services or any part thereof, unless expressly permitted or required by law, and in any case, without providing prior written notice to Eggy;
- Attempting to disrupt, degrade, impair or violate the integrity or security of the Services or the computers, services, User Accounts or networks of any other party (including, without limitation, ‘hacking,’ ‘denial of service’ attacks, etc.), including any activity that typically precedes attempts to breach security such as scanning, probing or other testing or vulnerability assessment activity, or engaging in or permitting any network or hosting activity that results in the blacklisting or other blockage of Eggy internet protocol space;
- Avoiding payment of charges or fees payable by you with respect to the Services;
- Distributing, or disclosing any part of the Services in any medium, including without limitation by any automated or non-automated ‘scraping’;
- Using any automated system, including, without limitation, ‘robots,’ ‘spiders,’ ‘offline readers,’ etc., to access the Services;
- Taking any action that imposes, or may impose, at our sole discretion, an unreasonable or disproportionately large load on our infrastructure;
- Collecting or harvesting any information relating to an identified or identifiable individual, including User Account names and information about users of the Services, from the Service;
- Using the Services for any commercial solicitation purposes;
- Submitting to the Services or to Eggy any personally identifiable information, except as necessary for the establishment and operation of your User Account;
- Submitting to the Services or to Eggy any information that may be protected from disclosure by applicable law;
- Bypassing the measures we may use to prevent or restrict access to the Services, including, without limitation, features that prevent or restrict use or copying of any content or enforce limitations on use of the Services or the content therein;
- Violating any applicable law, statute, ordinance or regulation, or encouraging any conduct that could constitute a criminal offense or give rise to civil liability;
- Removing any copyright, trade mark or other proprietary rights notices contained in or on the Services;
- Violating any applicable law, statute, ordinance or regulation, or encouraging any conduct that could constitute a criminal offense or give rise to civil liability;
- Executing any form of network monitoring or running a network analyser or packet sniffer or other technology to intercept, decode, mine or display any packets used to communicate between Eggy’s servers, the Services or any data not intended for you; or
- Using any communication methods available on the Services for improper purpose, including but not limited to sending communications and materials that are related to the subject matter for which Eggy provides the communication method.
You are granted a limited, non-exclusive right to create a text hyperlink to the Services for non- commercial use only, provided such link does not portray Eggy or any of its products or services in a false, misleading, derogatory or otherwise defamatory manner, and provided further that the linking site does not contain any pornographic, illegal, offensive, harassing or otherwise objectionable material. You are further granted a right to implement any RSS feeds located on the Services for your personal, non-commercial use, solely as described on the Services. We reserve the right to revoke these licenses generally, or your right to use specific links or RSS feeds, at any time, with or without cause.
Access to the Services may require the use of your personal computer or mobile device, as well as communications with or use of space on such devices. You understand that you are responsible for any Internet connection or mobile fees and charges including without limitation any charges associated with sending communications via your device that you incur when accessing the Services.
You hereby acknowledge that you have the right to communicate with your contacts via the Services.
9. How we would manage a data breach
If Eggy suffers a data breach, we will take all necessary steps to comply with the
Notifiable Data Breaches scheme as per The Act. This means we would enact our Data Breach Response Plan and notify affected individuals and the Australian Information Commissioner if the data breach is likely to result in serious harm.
If you believe that your personal information has been accessed or disclosed without authorisation or has been lost, please email info@eggy.as with details of the incident so that we can investigate it.
10. Accessing and deleting your information
You can access, edit or delete your information at any time by logging into your Eggy account.
You can also delete your account and its contents in the Account section of your Eggy app.
When you delete your personal information, we take reasonable steps to ensure that it is removed from our systems and permanently destroyed within 7 days.
If you're unable to delete your account and its contents by yourself, you can ask us to do it by sending an email to info@eggy.as
Eggy may retain personal information in circumstances where we have legal and regulatory obligations to do so. We may also retain anonymised information for analytic and service development purposes.
11. Do Not Track
Do Not Track (DNT) is a privacy preference that users can set in some web browsers, allowing users to opt out of tracking by websites and online services.
We do not honour browser requests not to be tracked online (known as “Do Not Track”), but our Cookie Policy describes how you can opt out of cookies.
12. External Links
Please note that Eggy may contain links to third party sites. If you navigate to a third party site from Eggy, any data you provide to that site and any use of that data by the third party are not under the control of Eggy and are not subject to this Policy. You should consult the privacy policies of each site you visit.
This Policy applies solely to personal information collected by Eggy. If you upload content, including personal information, to a social network and then tag Eggy, your submission will be subject to that social network's terms of use and privacy policy, even where you post on an official Eggy page on the social network.
We do not have control over these terms of use and privacy policies and have not reviewed their adequacy. You should therefore review these before submitting any personal information.
13. Specific Provisions for California Residents
This section contains information relevant to residents of California, including the rights that California residents have under California law. In particular, it references the
California Consumer Privacy Act of 2018 (CCPA).
We use the personal information that we collect or receive for business purposes as described above under the section titled “What information we collect and why we collect it”.We may disclose the above listed categories of personal information to third parties for business purposes as described above under the section titled “Who we may share your information with”. In the preceding twelve (12) months, we have disclosed all the categories of personal information detailed above for business purposes.
As previously mentioned in this Policy, we do not “sell” (as such term is defined in the CCPA) your personal information.
You are entitled to the following specific rights under the CCPA, subject to certain exceptions, in relation to personal information related to you:
- You have a right to request access to the personal information we have collected about you over the past 12 months, including: (i) the categories of personal information we collect about you; (ii) the categories of sources from which the personal information is collected; (iii) the business or commercial purpose for collecting your personal information; (iv) the categories of third parties with whom we have shared your personal information; (v) the specific pieces of personal information that we have collected about you.
- You have a right to request that we delete personal information related to you that we collected from you under certain circumstances and exceptions.
- You also have a right not to be discriminated against for exercising your rights under the CCPA.
- You also have a right to submit your request via an authorised agent. If you use an authorised agent to submit a request to access or delete your personal information on your behalf, the authorised agent must: (1) be a person or business entity registered with the California Secretary of State to conduct business in California; (2) provide proof of such registration; and (3) provide documentation or other proof indicating that they are authorised to act on your behalf. We may also require you to verify your identity directly with us, and directly confirm with us that you provided the authorised agent permission to submit the request.
To make such requests, we kindly ask that you send a request using Eggy’s in-app customer support portal. If you do not have an active Eggy account, please contact us at info@eggy.asWe will verify your request using the information associated with your account, including email address.
A request for access can be made by you only twice within a 12-months period. Any disclosures that we provide will only cover the 12-months period preceding receipt of your request
We do not charge a fee to process or respond to your verifiable User request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will inform you of the reasons for such a decision and provide you with a cost estimate before processing further your request.
14. Policy changes
To make sure that our privacy practices are up-to-date, this Privacy Policy will change from time to time.
In the event that our Privacy Policy does change, we'll update it on our website and we'll email all Eggy users to let them know.
Contacting us
If you've got any questions or concerns about how your information is being handled or protected, please email info@eggy.as. We'll respond as quickly as possible.
In the event that you're not satisfied with our response, or you'd like to make a formal complaint, you can also contact the Office of the Australian Information Commissioner (OAIC) by phoning 1300 363 992 or email enquiries@oaic.gov.au
We hope this Privacy Policy has helped you understand how we protect and handle your information so that you can get on with making life unscrambled.
16. Choice of Law and Forum
These Terms are governed by the laws of New South Wales, Australia. You and Eggy submit to the exclusive jurisdiction of the courts of New South Wales, Australia.
17. Termination
You agree that Eggy may, under certain serious circumstances and without prior notice, immediately terminate your User Account and/or access to the Services. Cause for such termination shall include, but not be limited to:
- breaches or violations of the Terms or other incorporated agreements, policies or guidelines;
- requests by law enforcement or other government agencies;
- a request by you (e.g. a request to have your User Account deleted);
- discontinuance or material modification to the Services (or any portion thereof);
- unexpected technical or security issues or problems;
- extended periods of inactivity; and/or
- non-payment of any fees owed by you in connection with the Services.
You agree that all terminations for cause shall be made in Eggy’s sole discretion and that Eggy shall not be liable to you or any third-party for any termination of your User Account or access to the Services.
Termination of your User Account may result in:
- removal of access to all offerings within the Services;
- deletion of personal information, files and Content associated with your User Account; and
- barring of further use of the Services.
Notwithstanding any other provision of these Terms, the parties agree that the following clauses will survive termination of your User Account and/or the Terms as will any other provision that expressly claims such survival:
- Clause 4 – User Content;
- Clause 7 – Your Feedback;
- Clause 8 – Intellectual Property;
- Clause 9 – Disclaimer;
- Clause 10 – Liability;
- Clause 11 – Indemnity;
- Clause 12 – Class Action Waiver;
- Clause 13 – Choice of law and Forum; and
- Clause 15 – General.
18. General
These Terms constitute the entire agreement between you and Eggy with respect to your use of the Services.
You agree that no joint venture, partnership, joint controllership, employment or agency relationship exists between you or your organisation and Eggy as a result of the Terms or your use of the Services.
A failure by Eggy to enforce any one of these terms and conditions in any instance(s) will not give rise to any claim or right of action by any other person or you.
If any provision of the Terms is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavour to give effect to the parties’ intentions as reflected in the provision, and the other provisions of the Terms remain in full force and effect.
You may not assign, delegate or otherwise transfer your User Account or your obligations under these Terms without the prior written consent of Eggy. Eggy has the right, in its sole discretion, to transfer or assign all or any part of its rights under these Terms and will have the right to delegate or use third-party contractors to fulfil its duties and obligations under these Terms and in connection with the Services.
Sections, titles and headings in the Terms are for convenience only and have no legal or contractual effect.
Any rights not expressly granted herein are reserved.
19. Modification of the Terms and Services
Certain provisions of the Terms may be supplemented or superseded by expressly designated legal notices or terms made available the Services. Eggy reserves the right to update the Terms at any time and for any reason in its sole discretion.
Eggy will notify you of any material changes to the Terms or to any service or other features of the Services. By continuing to access or use the Services, you are agreeing to be bound by the modified Terms. If the modified Terms are not acceptable to you, your only recourse is to cease using the Services.
20. Support and Questions
We will respond to any questions regarding the Services and these Terms via info@eggy.as.
We generally respond support requests within 2 days after the request is placed.